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Privacy Statement

What is IDRO?

IDRO is offering a smart patch that gives you insight in lactate values measured in sweat. The entire purpose of the service is to process and store information for you, much of which occurs on our servers. Most of our users state that the benefits for sports performance and other benefits from the service far outweigh the slight reduction in privacy. However, if you are not comfortable with us processing and storing your information, then you should not use the service or send us any data. In this privacy statement we give you insight into the personal data we collect, why we collect it and what we do with this personal data.


Your privacy is critically important to us. At IDRO, we have a few fundamental principles:

  • Your account is completely private by default.

  • You can add as much or as little data as you want.

  • You can delete your account and data at any time.

  • We are very protective of our user’s data and privacy.

  • It is easy to share your profile with friends or the public, but you do not have to.

  • Information you post or sync may be seen by others depending on your settings.

  • We do not sell your data, and only make money from people paying us directly.

  • We do automatic tracking and syncing in the background as much as possible, within the limitations that you gave us, so you do not have to do a lot of work to maintain your account and manually enter data every day.

  • Aggregate information may be used for research, quality assurance, and improving IDRO’s service.

  • Connecting a 3rd party service gives us access to that data, but does not send your IDRO info to them. It is a one way connection. This does not reduce the privacy or security of your account in any way.

  • Read this privacy statement before using our products and services, being: our website (hereinafter referred to as “Website”) and the mobile application of IDRO (hereinafter referred to as “App”).

Who We Are

IDRO B.V. including its affiliated companies (hereinafter referred to as "IDRO", "we", "us" or "our") takes your privacy very seriously. As responsible for the processing of your personal data, we ensure that your personal data is treated and secured with the utmost care. We always comply with applicable laws and regulations. In this privacy statement we give you insight into the personal data we collect, why we collect it and what we do with this personal data.


In order to comply with the requirements of the European General Data Protection Regulation (GDPR) for our European consumers and users, this Privacy Policy outlines the legal basis on which we process your Personal Data and provides other information required by the GDPR.

We process personal data on the basis of the following principles that are included in European privacy legislation:

1. permission;

2. performance of an agreement;

3. legal obligation; and

4. legitimate interest of IDRO or a third party (eg Responsible Party).


Legitimate interests include: advertising, marketing, security, auditing, fraud detection, prevention, (market) research into and analysis and improvement of our products and services, internal management, legal affairs and business management.

Information About Your Personal Data

This Privacy Policy relates to data about you, your devices, and your interaction with our Services. "Personal Data" is information that can be used to identify you, directly or indirectly, alone or together with other information. This includes things such as your full name, email address, phone number, precise location, device IDs, certain cookie and network identifiers, and "Fitness and Wellness Data."

IDRO collects, uses, discloses and processes Personal Data as outlined in this Privacy Policy, including to operate and improve the Services and our business; for advertising and marketing; and to provide you with innovative fitness and wellness services, as further described in this Privacy Policy.

We may create aggregated, de-identified or anonymous data from Personal Data by excluding data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you, through obfuscation, or through other means. Our use of anonymized and de-identified data is not subject to this Privacy Policy. 


IDRO may use your name, address, city and email address to send information messages (not marketing communications) that are necessary to use IDRO Wearable. Basis 2. applies.


To the extent permitted by applicable law, IDRO may use your name, address, city, email address and telephone number for marketing communications, such as newsletters. You can unsubscribe from this at any time. The newsletter may also contain information and offers from other parties. Every newsletter contains a link with which you can unsubscribe. The subscriber file of the newsletter will not be provided to third parties, unless you have given explicit permission for this. This data is kept until you cancel the subscription. Base 1. or 4. applies, depending on the processing.

COMPLIANCE WITH (LOCAL) LAW: To comply with applicable law, IDRO may be required to process your personal data for purposes other than set out in this privacy statement, for example, for law enforcement and in the event of a court order. Basis 3. applies.

FRAUD DETECTION: IDRO processes the personal data known to you for fraud detection and to prevent fraud and abuse. If we have a reasonable suspicion of any fraud, fraud or criminal activity attributable to you, or determine this, your personal data will be processed to prevent you from using our products and services in the future. Basis 3. or 4. applies.

CUSTOMER SERVICE: IDRO can collect and share your personal data to provide (international) customer service. For example, IDRO may collect (telephone) requests received by customer service and related responses, along with your name, address, city, email address, and phone number. In this way, IDRO can respond better to questions. Base 1. or 4. applies, depending on the processing.

How to Contact Us

If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us by sending a message to info [at] idro . world

What information do we collect?

When you sign up for an account, we start building your profile and adding data to it. A basic user account has details like your name, email address, date of birth, gender and performance profile. These can be partly prefilled by third party login, or manually entered. What you feel comfortable connecting and sharing is up to you.

Who can see your content?

We only use your data to power your profile page, and will never share or sell your details to any third parties.


There is currently no public API to get data out of IDRO. 

GDPR Details


We collect your Personal Data in several ways and for various purposes, including:

  • When you register for an account or interact with our Services.

  • When you input Performance Data within our Services or use our Services that collect or infer such data from mobile device sensors.

  • When you use or interact with a wearable or other connected device.

  • When you connect with us through social media.

  • When we collect data from third parties or publicly-available sources.

  • When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.

  • When we aggregate or centralize data.

  • When you take fitness tests or assessments; share content or achievements; or invite friends.

  • When we provide you geographically relevant Services, offers, or advertising.

  • When you ask us to customize products, or Services.

  • When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes ( Country/Region-Specific Disclosures may apply).


We may disclose your Personal Data for the purposes as described in the prior section of this Privacy Policy, and in the following ways:

  • To other Users/IDRO Registered Users

  • To Affiliates and Partners

  • To Service Providers and Vendors

  • For Advertising and Marketing

  • For Certain Analytics and Improvement 

  • For Interest-Based Advertising

  • For Legal Compliance, Law Enforcement, and Public Safety Purposes

  • In the event of an actual or contemplated sale


We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If IDRO becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.


The Personal Data IDRO processes, and all associated Services and systems, including registration, is housed on servers in The Netherlands. If you are located outside of the The Netherlands, please be aware that Personal Data we collect will be processed and stored in the The Netherlands (the data protection and privacy laws in The Netherlands may offer a lower level of protections than in your country/region).

By using our Services and submitting your Personal Data, you agree to the transfer, storage, and/or processing of your Personal Data in The Netherlands. Where and as required, we will seek your explicit consent as outlined in this Privacy Policy.

European Union rights

If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:


You can access much of your information by logging into your account.


You can also rectify, restrict, limit, or delete much of your information by logging into your account and deleting particular integrations, data points, or the entire account.


Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.


Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent by updating your settings or disconnecting an integration. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.


Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

Consent as a Basis for Processing

In some cases, we will ask for your consent to process your Personal Data. You may indicate your consent in a number of ways, including, as permitted by law, ticking a box or connecting an integration, to indicate your consent when (i) providing us with your Personal Data through our Services or a form (including enrolling in Promotions); or (ii) registering or creating an account with us. Due to different countries' laws governing consent for the collection and use of Personal Data, the requirements for consent will differ across regions. We may request your consent for a number of activities including:

  • IDRO Marketing and Communication

  • Third Party Marketing

  • Collecting Mobile Device IDs, Advertising IDs, and Data from Sensors

  • Processing Sensitive Personal Data

  • Collecting and Sharing Location Data

  • Research

  • Advertising

  • Transfer of Data

  • Automated Processing

  • To Enable Social Sharing and Connect with Us on Social Media

  • Promotions


You may at any time withdraw your consent with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, and exercise other controls regarding website and online data collection, interest-based advertising, your communication settings, and app preferences. Depending on the Service, collection and use of Personal Data may be required for the Services to work. To withdraw your consent, you can delete your account at which will stop the future processing of data.


We do very little advertising, and mostly rely on word of mouth for growth. Occasionally we will do advertisments to get more users for the service. Interest-based advertising is advertising that is targeted to you based on your web browsing and app usage over time and across websites or apps.

How We Protect Information


We will retain your Personal Data for as long as you maintain an account or as otherwise necessary to provide you the Services. Since part of the service is keeping your history for you to view later, we will generally retain data as much as possible. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Where we no longer need to process your Personal Data for the purposes set out in this Privacy Policy, we will delete your Personal Data from our systems.

Where permissible, we will also delete your Personal Data upon your request. If you have questions about our data retention practices, please contact us through our Support Team.


We implement appropriate technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.

Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.


Please note that this Privacy Policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage. Our Services may provide a link, recommendations or otherwise provide access to Third Party Sites. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third Party Sites, their content, or any goods or services available through the Third Party Sites. Our Privacy Policy does not apply to Third Party Sites, and any data you provide to Third Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third Party Sites with that you interact with.


We do not knowingly collect Personal Data online from children under 13 (note that the minimum age may vary based on country/region, and on local law). If you become aware that a child has provided us with Personal Data without parental consent, please contact us through our Support Team. If we become aware that a child under 13 has provided us with Personal Data without parental consent, we will take steps to remove the data and cancel the child's account.

Privacy Policy Changes

Although most changes are likely to be minor, IDRO may change its Privacy Policy from time to time, especially as we add new features and improvements to the product.

IDRO encourages visitors to frequently check this page for any changes to its Privacy Policy. Most changes will be around keeping the details up to date or in updating it to reflect changes in legal requirements, and not material changes to how we actually handle your privacy. If we make significant changes, we may send you a notification through email. Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

If you object to anything in this Privacy Policy, you should stop using the Services and delete your account.

That’s it! Thanks for reading.


This privacy statement was last updated on Sept. 28th, 2023.

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